Terms & Conditions

Our mission is to empower people to experience the best of New York City, by offering Manhattan’s best places to stay and greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:

  • We care about you – and therefore offer customer service
    We bring and allow you to experience: 6  properties from high (high) end to whatever serves your needs
  • We help you: our customer service centers are here to help you
  • We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Manhattan Suites and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Providers. Each Provider acts in a professional manner vis-à-vis Manhattan Suites when making its product and/or service available on or through ManhattanSuites.nyc (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Note that Providers may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Stay (which may include certain disclaimers and limitations of liability).

Definitions

“ManhattanSuites.nyc,” “us,” “we,” or “our” means Manhattan Suites, a product of 28th St Brokerage Group Corp. a company incorporated under the laws of New York State, and having its registered address at 79 Madison Ave, #711, New York, NY 10016. “Platform” means the (mobile) website and app on which the Service is made available owned, controlled, managed, maintained, and/or hosted by ManhattanSuites.nyc. “Stay” means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Provider.

“Provider” means the provider of accommodations (e.g. hotel, motel, apartment, bed & breakfast) and any other travel or related product or service as from time to time available for Reservation on the Platform (whether B2B or B2C).

“Service” means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Manhattan Suites in respect to various products and services as from time to time made available by Providers on the Platform.

“Reservation” means the order, purchase, payment, booking, or reservation of a Stay.

1. Scope & Nature of Our Service

Through the Platform, we (Manhattan Suites and its affiliate (distribution) partners) provide an online platform through which Providers can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, rent, or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Service). By using or utilizing the Service (e.g. by making a Reservation through the Service), you enter into a direct (legally binding) contractual relationship with the Provider in which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Reservation, we act solely as an intermediary between you and the Provider. We transmit the relevant details of your Reservation to the relevant Provider(s), and send you a confirmation email for and on behalf of the Provider. Manhattan Suites does not (re)sell, rent out, offer any (travel) product or service.

When rendering our Service, the information that we disclose is based on the information provided to us by Providers. As such, the Providers that market and promote their Stays on the Platform are fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information. Each Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, (star) rating, or type of accommodation of any Provider (or its facilities, venue, vehicles, (main or supplemental) products or services) made available, unless explicitly indicated or set out otherwise.

Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.

2. Partner Offer

Manhattan Suites may display offers that are not directly sourced from Providers, but are facilitated by a Manhattan Suites partner company, such as another platform (Partner offer). Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Providers.

3. Privacy and Cookies

Manhattan Suites respects your privacy. Please take a look at our Privacy Policy for further information.

4. Free of charge for consumers, only Providers pay!

Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Service or add any additional (reservation) fees to the rate. You will pay the Provider the relevant amount as indicated in the Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)).

Providers pay a commission (being a small percentage of the product price (e.g. room price)) to Manhattan Suites after the end user has consummated the service or product of the Provider (e.g. after the guest has stayed at (and paid) the accommodations).

Only Providers which have a commercial relationship with Manhattan Suites (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). Manhattan Suites is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Manhattan Suites does not allow non-professional parties to offer or sell their products on or through ManhattanSuites.nyc.

5. Credit Card or Bank Transfer

If applicable and available, certain Providers offer the opportunity for Reservations to be paid (wholly or partly and as required under the payment policy of the Provider) to the Provider during the Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). Manhattan Suites does not facilitate the payment of the relevant product or service (i.e. the payment facilitation service) for the Provider (Manhattan Suites never acts nor operates as the merchant of record).

Any payment facilitated by you and on behalf of, and transferred to the Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.

For certain (non-refundable) rates or special offers, note that Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Reservation.
Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Reservation. You will not hold ManhattanSuites.nyc liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Provider and not (re)claim any amount for any valid or authorized charge by the Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.

6. Prepayment, Cancellation, No-shows, and The Fine Print

By making a Reservation with a Provider, you accept and agree to the relevant cancellation and no-show policy of that Provider, and to any additional (delivery) terms and conditions of the Provider that may apply to your Stay (including the fine print of the Provider made available on our Platform and the relevant house rules of the Provider), including for services rendered and/or products offered by the Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Provider can be obtained with the relevant Provider. The general cancellation and no-show policy of each Provider is made available by the the Provider. Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Stay. Carefully read any important information prior to reservation for additional policies as may be applied by the Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Provider so they know when to expect you to avoid cancellation of your Stay (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Provider. ManhattanSuites.nyc does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Provider.

7. (Further) Correspondence and Communication

By completing a Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Stay (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Provider and the Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.

Manhattan Suites disclaims any liability or responsibility for any communication by or with the Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Provider or (any form of) acknowledgement of receipt of any communication or request. Manhattan Suites cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Provider.

In order to duly complete and secure your Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

8. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Reservation confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Provider as made available on our Platform, (iii) the services rendered or the products offered by the Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.

Manhattan Suites is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Stay and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Provider is solely responsible and assumes all responsibility and liability in respect of the Stay (including any warranties and representations made by the Provider) Manhattan Suites is not a (re)seller of the Stay. Complaints or claims in respect of the Stay (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Provider. Manhattan Suites is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.

Whether or not the Provider has charged you for your Stay you agree and acknowledge that the Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Stay) price or fee to the relevant tax authorities. Manhattan Suites is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Stay) price or fee to the relevant tax authorities. Manhattan Suites does not act as the merchant of record for any product or service made available on the Platform.

By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Manhattan Suites may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Manhattan Suites at its discretion sees fit. You are granting Manhattan Suites a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Manhattan Suites at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Manhattan Suites publishing and using these photos/images. Manhattan Suites does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Manhattan Suites. Manhattan Suites disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Manhattan Suites at any time and without prior notice.

Manhattan Suites has the right to—with immediate effect—deny or limit access to our Platform, our (customer) service and/or your Manhattan Suites account, to cancel a confirmed reservation, and/or prevent a reservation from being made by you in the event of any alleged or reasonably suspected (i) form of fraud or abuse, (ii) non-compliance with applicable laws and/or regulations, (iii) non-compliance with Manhattan Suites Provider’s house rules, (iv) inappropriate or unlawful behavior, which includes (but not limited to) the following: Violence, threat, harassment, discrimination, hate speech, endangerment, invasion of privacy, human trafficking, exploitation of children, and obscenity in relation to Manhattan Suites (or its employees and agents), the Provider (or its employees and agents), and/or third parties, or (v) other circumstances that—at Manhattan Suites’ sole discretion—reasonably justify Manhattan Suites taking any of the measures above.

9. Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Manhattan Suites, its Providers or providers.

Manhattan Suites exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Manhattan Suites. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

10. Applicable law, jurisdiction & dispute resolution

The original English version of these Terms and Conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Platform (by selecting “English” language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such an event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

11. About ManhattanSuites.nyc and the support companies

The Service is rendered by ManhattanSuites.nyc, a 28th St Brokerage Group Corp. brand which is a private company, incorporated under the laws of New York State and having its offices at 79 Madison Avenue, #711 New York, NY 10016.

ManhattanSuites.nyc has its headquarters in New York, the United States and is supported by various affiliated group companies (the “support companies”) throughout the world. The support companies only provide an internal supporting role to and for the benefit of ManhattanSuites.nyc. Certain designated support companies render limited customer care support services. The support companies do not have any Platform (and do not in any way control, manage, maintain, or host the Platform). The support companies do not have any power or authority to render the Service, to represent Manhattan Suites or to enter into any contract in the name of, for or on behalf of Manhattan Suites. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of Manhattan Suites. Manhattan Suites does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in New York.

12. Governing Law and Disputes

Manhattan Suites is committed to customer satisfaction. We will try to resolve any concerns or problems with our services that you have. If we are unsuccessful, you may pursue a claim against Manhattan Suites as explained in this Disputes provision. This Disputes provision lays out: (1) the initial process you must follow by reporting your claim to Manhattan Suites prior to filing any arbitration or lawsuit in accordance with this Disputes provision; and, if we are unable to resolve your claim, (2) the recourse that you have to arbitration.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with New York State law. By using this website, you agree that any and all disputes arising out of or relating to your use of this website, or other services provided by Manhattan Suites or the support companies in connection with your use of this website (including the interpretation and scope of this clause and the arbitrability of the dispute), will be resolved via mandatory, binding arbitration.

Nothing in this Disputes provision shall be read to create any legal rights that do not otherwise exist under the law or constitute any waiver of any personal jurisdiction defense, nor shall this Disputes provision give you the right to pursue any claim for relief that is not cognizable under the law.

Prior to initiating arbitration, as discussed further below, you must give us an opportunity to resolve any complaints you have relating to your use of the Manhattan Suites website, any dealings with our customer service agents, any services or products provided, or our Privacy Policy by submitting them to info@manhattansuites.nyc (the “Internal Review Procedure”). Your email to  info@manhattansuites.nyc beginning the Internal Review Procedure must contain the following information: (1) your name, (2) your address, (3) the email address you used to make your reservation, (4) your reservation number, (5) the date of your reservation, (6) the name of the property that you reserved, (7) a brief description of the nature of your complaint, and (8) the resolution that you are seeking (together, the “Required Information”). Additionally, the subject line of your email must state, “Request Under Disputes Provision.” If your email does not have this subject line, or if it does not contain all of the Required Information (or an explanation of why you are unable to include any of the Required Information), then you have not effectively begun the Internal Review Procedure, which you must do before initiating any arbitration or other legal action against Manhattan Suites. If we are not able to resolve your complaint within 60 days of your starting the Internal Review Procedure, you may seek relief as laid out in this Disputes provision.

Arbitration shall be initiated through and administered by the American Arbitration Association (“AAA”). Should the AAA decline to administer the arbitration or otherwise be unable to administer the arbitration for any reason, you agree that Manhattan Suites will select an alternative arbitral forum, and that you will agree in writing to administration of the arbitration by the alternative arbitral forum selected by Manhattan Suites.

In order to initiate arbitration, you and Manhattan Suites each will be responsible for paying the filing fees required by the AAA. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Manhattan Suites will pay as much of your filing fee in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation.

Arbitration will be conducted in accordance with the AAA’s rules. If there is a conflict between the AAA’s rules and this Disputes provision, the terms of this Disputes provision will govern. The rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. If the AAA is unable or unwilling to administer the arbitration for any reason, then arbitration will proceed in a substantially similar fashion as it would under the AAA’s rules.

The arbitration will be conducted by one arbitrator, who will be appointed by the AAA. You agree that the arbitration will be conducted in the English language. For claims under $25,000, the arbitration will not involve any personal appearance by the parties or witnesses but will instead be conducted based solely on written submissions, unless you request an in-person or telephonic hearing or the arbitrator determines that an in-person or telephonic appearance is required. In the case of a hearing, the presumption shall be in favor of a telephonic hearing, unless the arbitrator determines that a party’s right to a fundamentally fair process would be impaired without an in-person hearing. In the case of an in-person hearing, the hearing shall be conducted in a mutually convenient location. Manhattan Suites will ordinarily request that the hearing be held in New York, NY. You may petition the arbitrator to select an alternative location for the hearing. The arbitrator’s selection of a hearing location shall be final and binding. You agree that in the event of an in-person hearing, any Manhattan Suites or affiliate who is based outside of the United States and who is participating in the hearing may participate by telephone or video conference, and his or her physical presence will not be required.

Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. This agreement to arbitrate is made under and will be governed by and construed in accordance with the laws of the United States, consistent with the Federal Arbitration Act, without giving effect to any choice-of-law principles that provide for the application of the law of another jurisdiction.

The arbitration will be confidential, and neither you nor Manhattan Suites may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.

Ordinarily, pre-hearing information exchange will be limited to the reasonable production of non-privileged documents directly relevant to the dispute. Unless the arbitrator determines that an additional form of information exchange is necessary to provide for a fundamentally fair process, those documents will be limited to your booking and communications directly about that booking among you, Manhattan Suites, and the accommodation(s) that are the subject of your dispute with Manhattan Suites. Any issues regarding discovery, or the relevance or scope thereof, will be determined by the arbitrator, and the arbitrator’s determination will be conclusive.

The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. There will be no right or authority for any Claims to be arbitrated on a class action basis. You understand and agree that, by accepting these terms and conditions, you and Manhattan Suites are each waiving the right to a trial by jury or to participate in a class action with respect to the claims covered by this mandatory arbitration provision.

You are thus giving up your right to go to court to assert or defend your rights. Your rights will be determined by a neutral arbitrator, and not a judge or jury. The arbitration procedures mandated by this Disputes provision are simpler and more limited than the procedures applicable in most courts. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court.

All claims you bring against Manhattan Suites must be resolved in accordance with this Disputes provision. All claims filed or brought contrary to this Disputes provision, including claims not first submitted through the Internal Review Procedure, will be considered improperly filed and void. Should you file a claim contrary to this Disputes provision, Manhattan Suites will notify you in writing of the improperly filed claim, and you must promptly withdraw the claim.

This Disputes provision was amended by Manhattan Suites effective October 25, 2021. If you have a claim that relates to a booking made prior to that date, you may choose to proceed under the provision in effect when you made your booking. If you would like to do that, please so indicate in your claim submission. Otherwise, by submitting a claim, you agree that this Disputes provision will apply to your claim.

Privacy Statement

Terms we use in this Privacy Statement

“Stay” refers to the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Provider.

“Provider” refers to the provider of accommodation available for Reservation on the platform.

“Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by manhattansuites.nyc in regards to various products and services as from time to time made available by Providers on the platform.

“Reservation” refers to the order, purchase, payment, booking, or reservation of a Stay.

What kind of personal data does Manhattan Suites collect?

Personal data you give to us.

ManhattanSuites.nyc a 28th St Brokerage Group Corp. brand collects and uses the info you provide us. When you make a Reservation, you are (at a minimum) asked for your name and email address.

Depending on the Reservation, we might also ask for your home address, phone number, payment info, date of birth, the names of any guests traveling with you, and any preferences you have for your Stay.

If you need to get in touch with our customer service team, contact your Provider through us, or reach out to us in a different way we’ll collect info from you there, too. This applies whether you’re contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your Stay. When you write a review on the ManhattanSuites.nyc platform, we’ll collect the information you’ve included, along with your display name and avatar (if you choose one).

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future Reservations or benefit from other features only available to account holders, such as incentives or other benefits.

We may offer you referral programs or sweepstakes. Participating in these will involve providing us with relevant personal data.

Personal data you give us about others.

Of course, you might not just be making a Reservation for yourself. You might be having a Stay with other people or making a reservation on someone else’s behalf. In both scenarios, you’ll provide their details as part of the Reservation.

In some cases, you might use Manhattan Suites to share info with others. This can take the form of sharing a wish list or participating in a referral program, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you provide personal data about are aware that you’ve done so and that they’ve understood and accepted how Manhattan Suites uses their info (as described in this Privacy Statement).

Personal data we collect automatically.

Whether or not you end up making a Reservation, when you visit our websites or apps, we automatically collect certain info. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and info about your computer’s operating system like application versions and your language settings. We also collect information about clicks and which pages were shown to you.

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the Manhattan Suites website or app.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we may also receive info about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the Manhattan Suites corporate group, other affiliates of the 28th St Brokerage Group Corp. and other independent third parties.

Anything we receive from these partners may be combined with info provided by you. For example Manhattan Suites Reservation services aren’t only made available via ManhattanSuites.nyc but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.

We also collect info when we receive a complaint about you from a Provider (e.g. in the case of misconduct).

Another way we might receive data about you is through the communication services integrated into our platforms. These communication services offer you a way to contact the Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (e.g. who you are, where you called from, and the date and length of the call).

We may also receive info about you in order to show you more relevant ads, such as the additional cookie data Manhattan Suites social media partners make available to us.

When you link your Manhattan Suites user account to a social media account, you might exchange data between Manhattan Suites and that social media provider. You can always choose not to share that data.

Providers may share info about you with Manhattan Suites, too. This could happen if you have support questions about a pending Reservation, or if disputes or other issues arise about a Reservation.

Why does Manhattan Suites collect and use your personal data?

We use the info collected about you for various purposes. Your personal data may be used in the following ways:

  1. Reservations: First and foremost, we use your personal data to complete and administer your online Reservation, which is essential for what we do. This includes sending you communications that relate to your Reservation, such as confirmations, modifications, and reminders.
  2. Customer service: We provide customer service and are here to help. Sharing relevant details such as reservation info or info about your user account with our customer service staff allows us to respond when you need us. This includes helping you to contact the right Provider and responding to any questions you might have about your Reservation (or any other questions, for that matter).
  3. Account facilities: Manhattan Suites users can create an account on our website or apps. We use the info you give us to administer this account, enabling you to do a number of useful things. You can manage your Reservations, take advantage of special offers, make future Reservations easily, and manage your personal settings.
  4. Online groups: We might give account holders the chance to connect and interact with each other through online groups or forums.
  5. Marketing activities: We use your information for marketing activities. These activities include:
    1. Using your contact info to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter or other communication.
    2. Based on your info, individualized offers might be shown to you on the Manhattan Suites website, on mobile apps, or on third-party websites/apps (including social media sites), and the content of the site displayed to you might be personalized. These could be offers that you can book directly on the Manhattan Suites website, on co-branded sites, or other third-party offers or products we think you might find interesting.
    3. When you participate in other promotional activities (e.g. sweepstakes, referral programs, or competitions), relevant info will be used to administer these promotions.
  6. Communicating with you: There might be other times when we get in touch, including by email, mail, phone, or text. Which method we choose depends on the contact info you previously shared.We process the communications you send to us. There could be a number of reasons for this, including:
    1. Responding to and handling any requests you or your booked Provider have made. Manhattan Suites also offers customers and Providers various ways to exchange info, requests, and comments about Providers and existing Reservations via Manhattan Suites.
    2. If you haven’t finalized a Reservation online, we can contact you with a reminder to continue with your reservation. We believe this additional service benefits you because it allows you to carry on with a Reservation without having to search for Providers or enter your reservation details again.
    3. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Manhattan Suites or the Provider.
    4. We also send you other material related to your Reservations, such as how to contact Manhattan Suites if you need assistance while you’re away, and information that we feel might be useful to you in planning or making the most of your Stay. We might also send you material related to upcoming Reservations or a summary of previous Reservations you made through Manhattan Suites.
    5. Even if you don’t have an upcoming Reservation, we may still need to send you other administrative messages, which could include security alerts.
  7. Market research: We sometimes invite our customers to take part in market research. Review the info that accompanies this kind of invitation to understand what personal data will be collected and how it’s used.
  8. Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to improving our services and enhancing the user experience. In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how our services perform, how they’re used, and ultimately to optimize and customize our website and apps, making them easier and more meaningful to use. We strive to use pseudonyms for this analytical work as much as possible.
  9. Customer reviews and other destination-related info: During and after your Stay, we might invite you to submit a review. We can also make it possible for the people you’re traveling with or whom you booked a reservation for to do this instead. This invite asks for info about the Provider or the destination.If you have a Manhattan Suites account, you can choose to display a screen name next to your review instead of your real name, or even submit the review anonymously. If you’d like to set a screen name, you can do so in your account settings. Adding an avatar is also possible.By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant Provider info page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant Provider or business partner’s website. This is to inform other travelers about the quality of the Service you used, the destination you have chosen, or any other experiences you choose to share.
  10. Call monitoring:  During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the use of the recordings for handling of complaints, legal claims, and fraud detection.Not all calls are recorded. Recordings are kept for a limited amount of time before being automatically deleted. An exception to this rule is when Manhattan Suites has a legitimate need to keep the recordings longer for fraud investigation or legal purposes.
  11. Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your Stay, Manhattan Suites’ business partners, and our Providers, we might use personal data to detect and prevent fraud and other illegal or unwanted activities.Similarly, we might use personal data for risk assessment and security purposes, including the authentication of users and reservations. When we do this we may have to stop or put certain Reservations on hold until we finish our assessment.
  12. Legal purposes: Finally, in certain cases, we may need to use your info to handle and resolve legal disputes, for regulatory investigations and compliance to enforce the Manhattan Suites online reservation service terms of use, or to comply with legal requests from law enforcement.Providing your personal data to Manhattan Suites is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For example, we can’t process your Reservation if we don’t collect your name and contact details.

How does Manhattan Suites share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

  1. The Provider You Booked: In order to complete your Reservation, we transfer relevant reservation details to the Provider you’ve booked. This is one of the most essential things we do for you.Depending on the Reservation and Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other info or preferences you specified when you made your Reservation.In certain cases, we also provide some additional historical info about you to the Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with Manhattan Suites, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve canceled in the past, or whether you’ve given reviews about past bookings.If you have a question about your Stay, we may contact the Provider to handle your request. In cases of Reservation-related disputes, we may provide the Provider with your contact details, including your email address and info about the Reservation process needed to handle the dispute. This may include a copy of your reservation confirmation as proof that a Reservation was actually made.Sometimes, at the direction of the Provider, we’ll need to share your personal data with parties related to the Provider to finalize and administer your reservation. These parties might include other entities of a hotel group or service providers who are handling the data on the Provider’s behalf.
  2. Your local Manhattan Suites office: To support the use of Manhattan Suites services, your details may be shared with subsidiaries of the 28th St Brokerage Group Corp. corporate group, including for customer service.
  3. Third-party service providers: We use service providers outside of the Manhattan Suites corporate group to support us in providing our services. These include:
    • Customer support
    • Market research
    • Fraud detection and prevention (including anti-fraud screening)
    • Marketing servicesWe share personal data with advertising partners, including your email address, as part of marketing Manhattan Suites services via third parties to ensure that relevant ads are shown to the right audience. For info about other personalized ads and your choices, read our Cookie Statement.
    • Advertising partnersWhen you make a reservation onManhattan Suites after using an advertising partner, we’ll send the details of the reservation that you made on Manhattan Suites to that partner.
  4. All service providers are required to continue to safeguard your personal data adequately.
  5. Competent Authorities: We disclose personal data to law enforcement to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we’re legally obliged to do so otherwise. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
  6. Business partners: We work with many business partners around the world. These business partners distribute or advertise the Manhattan Suites services, including the services and products of our Providers.When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, address, payment details, and other relevant info will be forwarded to us to finalize and manage your Reservation.If customer service is provided by the business partner, Manhattan Suites will share relevant reservation details with them (as and when needed) to provide you with appropriate and efficient support.When you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific reservation and your interactions on these partner websites. This is for their commercial purposes.When you make a reservation on a business partner’s website, take the time to read their privacy notice if you’d like to understand how they process your personal data.
    For fraud detection and prevention purposes, we may also exchange info about our users with business partners, but only when strictly necessary.

How is your personal data shared within the 28th St Brokerage Group Corp. corporate group?

Manhattan Suites is part of the 28th St Brokerage Group Corp. corporate group.

We may receive personal data about you from other companies in the 28th St Brokerage Group Corp. corporate group or share your personal data with them for the following purposes:

  1. To provide services (including to make, administer, and manage reservations or handle payments)
  2. To provide customer service
  3. To detect, prevent, and investigate fraudulence or other illegal activities and data breaches
  4. For analytical and product improvement purposes
  5. To send you personalized offers or marketing with your consent, or as otherwise permitted by applicable law
  6. For hosting, technical support, overall maintenance, and maintaining security of such shared data
  7. To ensure compliance with applicable laws

How does Manhattan Suites process communications that you and your booked Provider may send via ManhattanSuites.nyc?

Manhattan Suites can offer you and Providers various ways to communicate about the Services and existing Reservations by directing communications. This also allows you and your Provider to contact Manhattan Suites with questions about your Reservation through the website and the other channels that we provide.

Manhattan Suites accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

  • Security purposes
  • Fraud prevention
  • Compliance with legal and regulatory requirements
  • Investigations of potential misconduct
  • Product development and improvement
  • Research
  • Customer engagement (including to provide you info and offers that we believe might interest you)
  • Customer or technical support

We reserve the right to review or block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Providers, Manhattan Suites, or others.

All communications sent or received using Manhattan Suites communication tools will be received and stored by Manhattan Suites. Business partners (through whose platforms you make a reservation) and Providers might also choose to communicate with you directly by email or other channels that Manhattan Suites doesn’t control.

How does Manhattan Suites make use of social media?

At Manhattan Suites, we use social media in different ways. We use it to facilitate the use of online reservation services, to promote our Providers and to advertise, improve, and facilitate our own services.

The use of social media features can result in the exchange of personal data between Manhattan Suites and the social media service provider, as described below. You’re free to not use any of the social media features available to you.

  1. Sign in with your social media account. We offer you the opportunity to sign in to a Manhattan Suites user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services.After signing in once, you’ll always be able to use your social media account to sign in to your Manhattan Suites account. You can decouple your Manhattan Suites user account from your chosen social media account anytime you want.
  2. Integration of social media plugins: We’ve also integrated social media plugins into Manhattan Suites website and apps. This means that when you click one of the buttons (e.g. Facebook’s “Like” button), certain info is shared with these social media providers.If you’re logged-in to your social media account at the same time, your social media provider may relate this info to your social media account. Depending on your settings, they might also display these actions on your social media profile to others in your network.
  3. Other social media services and features. We may integrate other social media services (e.g. social media messaging) for you to interact with Manhattan Suites or your contacts about our services.We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with Manhattan Suites through social media, your social media service provider may allow you to share info with us.If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you sign in to a Manhattan Suites user account using your social media account, certain info may be shared with Manhattan Suites, including your email address, age, or profile pictures saved to your social media account, depending on what you authorize.

When you register with a Manhattan Suites social media app or connect to a social media messaging service without Manhattan Suites user account, the info you choose to share with us may include the basic info available in your social media profile, including your email, status updates, and a list of your contacts.

We’ll use this info to help provide you with the service you requested, for example, to forward a message you want to send to your contacts or to create a personalized user experience on the app or our websites. It means that—if you want us to—we can customize our services to fit your needs, connecting you and your friends to the best travel destinations, as well as analyzing and enhancing our travel-related services.

Your social media provider will be able to tell you more about how they use and process your data when you connect to Manhattan Suites through them. This can include combining the personal data they collect when you use Manhattan Suites through them with info they collect when you use other online platforms also linked to your social media account.

What security and retention procedures does Manhattan Suites put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

We’ll keep your personal data for as long as we think necessary to enable you to use our services or to provide our services to you (including maintaining your Manhattan Suites user account, if you have one), to comply with applicable laws, to resolve any disputes, and to otherwise allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we keep about you is covered by this Privacy Statement.

How does Manhattan Suites treat personal data belonging to children?

Our services aren’t intended for children under 18, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited cases we might need to collect data for include as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances, such as features addressed to families. Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we find out that we processed info of a child under 18 without the valid consent of a parent or guardian, we reserve the right to delete it.

How can you control the personal data you’ve given to Manhattan Suites?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. You can ask us for a copy of the personal data we hold about you.
  2. You can inform us of any changes to your personal data or ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself when you have a user account.
  3. In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways that we use your personal data.
  4. In certain situations, you can also ask us to send the personal data you’ve given us to a third party.
  5. Where we use your personal data on the basis of your consent, you’re entitled to withdraw that consent at any time, subject to applicable law.
  6. Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal info is complete, accurate, and current. Let us know about any changes to or inaccuracies in your personal info as soon as possible.

If you have a Manhattan Suites user account, you can access a lot of your personal data through our website. You’ll generally find the option to add, update, or remove info we have about you in your account settings.

If any of the personal data we have about you isn’t accessible through our website, you can send us a request, which won’t cost you anything.

If you want to exercise your right of access or erasure, all you need to do is reach out. For any requests relating to this Privacy Statement, to exercise any of your other rights, or if you have a complaint, contact info@manhattansuites.nyc.If you want to object to your personal data being processed on the basis of legitimate interest and there’s no option to opt out directly, contact us at info@manhattansuites.nyc.

Who is responsible for the processing of personal data via Manhattan Suites and how to contact us?

Manhattan Suites controls the processing of personal data as described in this Privacy Statement, except where explicitly stated otherwise. Manhattan Suites is owned by 28th St Brokerage Group Corp. a company incorporated under the laws of New York State and has its offices at 79 Madison Avenue, #711 New York, NY 10016.

If you have any questions about this Privacy Statement or our processing of your personal data, contact our info@manhattansuites.nyc and we’ll get back to you as soon as possible.

For questions about a reservation, contact our customer service team through the customer service contact page.

Cookie statement

Whenever you use our online services or apps, we use cookies and other online tracking technologies (which we’ll also refer to as “cookies” for the purpose of this Cookie Statement).

Cookies can be used in various ways, including to make the Manhattan Suites website work, analyze traffic, or for advertising purposes.

Read below to learn more about what a “cookie” is, how they’re used, and what your choices are.

What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.

These cookies store info about the content you view and interact with to remember your preferences and settings or analyze how you use online services.

Cookies are divided into “first party” and “third party”:

  • First party cookies are the cookies served by the owner of the domain. In our case, that’s Manhattan Suites. Any cookie we place ourselves is a “first-party cookie.”
  • Third-party cookies are cookies placed on our domains by trusted partners that we’ve allowed to do so. These can be social media partners, advertising partners, security providers, and more.

And they can be either “session cookies” or “permanent cookies”:

  • Session cookies only exist until you close your browser, ending what’s called your “session.” Then they’re deleted.
  • Permanent cookies have a range of lifespans and stay on your device after the browser is closed. On the Manhattan Suites platform, we try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan. However, for security reasons or in other exceptional circumstances, sometimes we may need to give a cookie a longer lifespan.

Web browser cookies may store info such as your IP address or other identifiers, your browser type, and info about the content you view and interact with on digital services. By storing this info, web browser cookies can remember your preferences and settings for online services and analyze how you use them.

Along with cookies, we also use tracking technologies that are very similar. Our website, emails, and mobile apps may contain small transparent image files or lines of code that record how you interact with them. These include “web beacons,” “scripts,” “tracking URLs,” or “software development kits” (known as SDKs):

  • Web beacons have a lot of different names. They might also be known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 GIFs, or clear GIFs.In short, these beacons are a tiny graphic image of just one pixel that can be delivered to your device as part of a web page request, in an app, an advertisement, or an HTML email message.They can be used to retrieve info from your device, such as your device type, operating system, IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie.
  • Scripts are small computer programs embedded within our web pages that give those pages a wide variety of extra functionality. Scripts make it possible for the website to function properly. For example, scripts power certain security features and enable basic interactive features on our website.Scripts can also be used for analytical or advertising purposes. For example, a script can collect info about how you use our website, such as which pages you visit or what you search for.
  • Tracking URLs are links with a unique identifier in them. These are used to track which website brought you to the Manhattan Suites website or app you’re using. An example would be if you clicked from a social media page, search engine, or one of our affiliate partners’ websites.
  • Software Development Kits (SDKs) are part of our apps’ source code. Unlike browser cookies, SDK data is stored in the app storage.They’re used to analyze how the apps are being used or to send personalized push notifications. To do this, they record unique identifiers associated with your device, like your device ID, IP address, in-app activity, and network location.

All these tracking technologies are referred to as “cookies” here in this Cookie Statement.

How are cookies used?

Cookies are used to collect info, including:

  • IP address
  • Device ID
  • Viewed pages
  • Browser type
  • Browsing info
  • Operating system
  • Internet service provider
  • Timestamp
  • Whether you have responded to an advertisement
  • A referral URL
  • Features used or activities engaged in on the website/apps

They allow you to be recognized as the same user across the pages of a website, devices, between websites, or when you use our apps. When it comes to purpose, they’re divided into three categories: Functional cookies, analytical cookies, and marketing cookies.

Functional cookies

These are cookies required for our websites and apps to function and must be enabled for you to use our services.

Functional cookies are used to create technologically advanced, user-friendly websites and apps that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features.

More specifically, these cookies:

  • Enable our website and apps to work properly, so you can create an account, sign in, and manage your bookings.
  • Remember your selected currency and language settings, past searches, and other preferences to help you use our website and apps efficiently and effectively.
  • Remember your registration info so you don’t have to retype your log-in credentials each time you visit our website or app. (Don’t worry, passwords are always encrypted.)


Analytical cookies

These cookies measure and track how our website and apps are used. We use this info to improve our website, apps, and services.

More specifically, these cookies:

  • Help us understand how visitors and customers like you use Manhattan Suites and our apps.
  • Help improve our website, apps, and communications to make sure we’re interesting and relevant.
  • Allow us to find out what does and doesn’t work on our website and apps.
  • Help us understand the effectiveness of advertisements and communications.
  • Teach us how users interact with our website or apps after they’re shown an online ad, including ads on third-party websites.
  • Enable our business partners to learn whether or not their customers make use of any accommodation offers integrated into their websites.

The data we gather through these cookies can include which web pages you’ve viewed, which referral/exit pages you’ve entered and left from, which platform type you’ve used, which emails you’ve opened and acted upon, and date and timestamp info. It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse and scrolling activity, the search words you use, and the text you enter into various fields.

Marketing cookies

These cookies are used by Manhattan Suites and our trusted partners to gather info about you over time, across multiple websites, applications, or other platforms.

Marketing cookies help us to decide which products, services, and interest-based ads to show you, both on and off our website and apps.

More specifically, these cookies:

  • Categorize you into a certain interest profile, for example, based on the websites you visit and your click behavior. We use these profiles to display personalized content (e.g. travel ideas or specific accommodations) on Manhattan Suites and other websites.
  • Display personalized and interest-based ads both on the Manhattan Suites website, our apps, and other websites. This is called “retargeting” and is based on your browsing activities, such as the destinations you’ve searched for, the accommodations you’ve viewed, and the prices you’ve been shown. It can also be based on your shopping habits or other online activities.Retargeting ads can be shown to you both before and after you leave Manhattan Suites since their aim is to encourage you to browse or return to our website. You might see these ads on websites, apps, or in emails.
  • Integrate social media into our website and apps. This allows you to like or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn.These “like” and “share” buttons work using pieces of code from the individual social media providers, allowing third-party cookies to be placed on your device.These cookies can be purely functional, but can also be used to keep track of which websites you visit from their network, to build a profile of your online browsing behavior, and to show you personalized ads. This profile will be partly built using comparable info the providers receive from your visits to other websites in their network.To read more about what social media providers do with your personal data, take a look at their cookie and/or privacy statements: Facebook (includes Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. Be aware that these statements may be updated from time to time.

We work with trusted third parties to collect data. We may occasionally share info with these third parties, such as your email address or phone number. These third parties might link your data to other info they collect to create custom audiences or deliver targeted ads. For info about how these third parties process your data, take a look at the following: How Google uses information, Facebook’s data policy.

Non-cookie techniques – email pixels

We may also use techniques like pixels, which we don’t mark as cookies because they don’t store any info on your device.

We sometimes place pixels in emails like newsletters. A “pixel” is an electronic file the size of a single pixel that’s placed in the email and loaded when you open it. By using email pixels, we can see if the message was delivered, if and when you read it, and what you click.

We also receive this info about the push notifications we send you. These statistics provide us with feedback about your reading behavior, which we use to optimize our messages, and make our communications more relevant to you.

What are your choices?

Under the settings for browsers like Internet Explorer, Safari, Firefox, or Chrome, you can choose which cookies to accept and reject. If you choose to block certain functional cookies, you may not be able to use some features of our services.

In addition to specific settings that we may offer on the Manhattan Suites and apps, you can also opt out of certain cookies:

  • Analytics

    To prevent Google Analytics from collecting analytical data on certain browser types visit Google.
  • Advertising

    Your mobile device may allow you to limit the sharing of info for retargeting purposes through its settings. If you choose to do so, remember that opting out of an online advertising network doesn’t mean you’ll no longer see or be subject to online advertising or marketing analysis. It just means the network you opted out of won’t deliver ads customized to your web preferences and browsing patterns anymore.

Some websites have “Do Not Track” features that allow you to tell a website not to track you. We’re currently unable to support “Do Not Track” browser settings.

How to contact us

If you have any questions about this cookie statement, write us at info@manhattansuites.nyc

Our cookie statement may also be updated from time to time. We recommend visiting this page regularly to stay up to date with updates.

Fair Housing Policy

Our salespeople and employees commit to the following:

  • Providing equal professional service to all, without regard to race, color, religion, sex, disability, familial status, national origin or other protected status of any prospective client, customer or resident of any community.
  • Keeping informed about fair housing laws and practices, thereby expanding upon our customers' and clients' opportunities.
  • Demonstrating through advertising and the media that everyone is welcome and no one is excluded.
  • Informing our clients and customers about our rights and responsibilities under the fair housing laws.
  • Documenting our efforts to provide equal professional service whenever possible.
  • Respecting the diversity and differences within our customer base, and remaining informed on those differences in order to provide Truly Remarkable Service.
  • Taking a positive approach to fair housing practices and aspiring to follow the letter and spirit of the law.
  • Committing to continue in the development and implementation of fair housing practices in accordance with our leadership role in the real estate profession.
  • Refusing to tolerate non-compliance.